What practices set up first.
- Nova handles appointment booking and reschedules 24/7
Patients book, cancel, and reschedule themselves, no front-desk callback queue.
- Appointment-reminder SMS with two-way confirmations
Patients reply Y or N. The schedule self-corrects before the day starts.
- Voicemail transcripts routed to the right clinician
Each message lands in the right inbox typed out, not as a queue to wade through.
- Call recording with auto-redaction of PHI
Recordings stay searchable for QA, sensitive identifiers stripped on capture.
Compliance lined up, before the auditor calls.
BAA on request. PHI-safe recording and transcription. Retention rules tuned for your state.
Patient records stay inside the compliant boundary, nothing leaks to a vendor sub-processor.
The way the call actually flows.
Urgent calls route to the on-call clinician. Routine questions reach the front desk.
HIPAA-compliant voicemail captures the request. Transcript drops into the EHR automatically.
Outbound SMS with a survey link goes out the same afternoon, no clipboard handoff.
One number per practice. Every clinician in their own queue.
Calls route by specialty, location, and availability. Each provider gets a direct extension; urgent calls overflow between offices when a desk is empty.
Billing keeps a clean per-location line-item so revenue reporting doesn't need a spreadsheet.
A telehealth visit, end-to-end.
Video rooms support telehealth visits with compliant recording and HIPAA-grade transmission.
Pre-visit forms go out via SMS so the clinician opens the call already knowing the chief complaint.
Post-visit summaries transcribe and file to the EHR automatically, no typing notes after hours.
첫 번째 통화에서 듣는 질문입니다.
Yes, attached to your contract at signup. PHI handling, retention, and breach-notification terms are all spelled out, and your compliance officer signs once with the master agreement.