Letsdial
Financial Services

For the team that records every call, legally.

Financial services teams record, log, and supervise every customer conversation by rule, not by choice. letsdial makes that the default, not a bolt-on.

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RECadvisory · broker-04 · J. Patel, client #C-204812:42BROKER"Confirming you understand the risk profile of"BROKER"this product before we proceed today⬦"CLIENT"Yes. I'm comfortable with the risk grade."BROKER"Recording the consent on the file. Thank you."MiFID II disclosureRisk acknowledgedConsent on fileRetention · 7 years00:0003:0006:0009:0012:00FLOOR · CALLS RECORDED · LAST 30 DAYS, , on trackaudit pull · regulatorMIFID II · FINRA · SEC 17a-4 · DPAsigned · compliance
What finance teams rely on

Compliance is the floor, not the ceiling.

  1. 01
    Call recording on every extension

    Agent, floor, and mobile, captured the same way, indexed the same way.

  2. 02
    Authenticated outbound calling

    Carriers stop flagging the line as spam. Connect rates climb the day it switches on.

  3. 03
    IVR-captured card payments

    Inside the compliant zone. Card numbers never touch the agent's ear or the recording.

  4. 04
    Supervisor tools that coach early

    Live monitor, whisper, and barge, fix the call before compliance has to write it up.

Audit trail

Where the audit trail lives.

Retention rules you control. Legal-hold flags per case. Export-ready audit logs for regulators.

Pull a rep's full month of conversations, sorted by disclosure type, in one click.

Retained
Legal hold
CSV export
  1. Mar 12 · 09:42 · BROKER-04 · retention 7y
    OK
  2. Mar 11 · 14:18 · ADVISORY-12 · legal hold
    HOLD
  3. Mar 11 · 11:05 · CLAIMS-07 · retention 5y
    OK
  4. Mar 10 · 16:33 · KYC-21 · retention 7y
    OK
  5. Mar 10 · 09:14 · COMPLAINT-02 · legal hold
    HOLD
Workflows we already run

What an actual finance day looks like.

  1. step 01
    Loan-intake, on script

    IVR captures the loan-intake conversation. Disclosures are prompted before the broker can proceed. The audit trail signs the conversation as the customer hangs up.

    Disclosure prompted · Broker proceeds · Captured to ledger
  2. step 02
    Claims-triage by skill

    Skill-based routing puts the right adjuster on the line, with the case file already open. Hold time drops, and so does the number of times a customer has to retell the story.

    Skill match · File open · One conversation
  3. step 03
    Advisory intros that auto-schedule KYC

    An advisory intro call ends and the Know-Your-Customer review books itself before the first real consultation. Compliance work stops being a follow-up email.

    Intro ends · KYC booked · Consultation cleared
What examiners ask for

The list, before they ask.

CSV, PDF, or encrypted archive. The export is the same export your compliance officer uses on a normal Tuesday, just sent to a regulator.

  • A complete record of every customer conversation by date and by representative.
  • A log of disclosures made and consents captured.
  • Retention policies per product line.
  • Export formats that slot into a supervisor review or a regulator request.
EXPORT · MAR 2026 · BROKER FLOORDATEMar 12, 09:42 → 09:55REPBroker-04 · J. PatelDISCLOSURESMiFID II · KYC · risk acknowledgementRETENTION7 years · jurisdiction: UKEXPORT TOencrypted .zip · sha-256 signedSIGNED · COMPLIANCE
Fraud call screening

Fraud caught in the queue, not the boardroom.

Known-fraud number lists auto-block incoming calls. Pattern detection flags elevated-risk calls for supervisor review. An audit log of blocked and flagged calls is ready for regulators.

Known-fraud number · auto-blocked●Risk score 0.87 · flagged for review●Audit log written · regulator-ready●Blocklist · 412 matches · today●Pattern anomaly · supervisor pinged●Daily fraud digest · exported●Known-fraud number · auto-blocked●Risk score 0.87 · flagged for review●Audit log written · regulator-ready●Blocklist · 412 matches · today●Pattern anomaly · supervisor pinged●Daily fraud digest · exported●
Known-fraud number · auto-blockedRisk score 0.87 · flagged for reviewAudit log written · regulator-readyBlocklist · 412 matches · todayPattern anomaly · supervisor pingedDaily fraud digest · exportedKnown-fraud number · auto-blockedRisk score 0.87 · flagged for reviewAudit log written · regulator-readyBlocklist · 412 matches · todayPattern anomaly · supervisor pingedDaily fraud digest · exported

Questions we hear on the first call.

Do you support MiFID II recording requirements?

Yes, conversation capture with the correct retention windows and metadata, including reps, jurisdictions, products discussed, and disclosures made. Export formats slot directly into your existing supervisor review.

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Financial services

Book a finance walk-through.

See how a recorded-by-default cloud phone clears MiFID II, FINRA, and SEC 17a-4 without bolt-on tools.

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