Supervisor Tools · Live Floor
Coach from a browser, not a closet.
Supervisors shouldn't need a desk phone to coach. letsdial supervisor tools, monitor, whisper, barge, and take over, run from the same browser window the agent uses.
“Acknowledge the frustration first, then offer a concrete fix.”
The four modes
One click from the live floor view, no navigation.
Listen silently. Invisible to both the agent and the customer.
No interruptionSpeak only to the agent, the customer hears nothing.
CoachingJump into the call. Both sides hear you, use for compliance or risk.
InterventionPolitely replace the agent as the main voice on the call.
EscalationWhat sits behind them
Everything a supervisor used to need three screens for.
All agents, all channels, all at once.
Available, on-call, wrapping, break, live status without asking.
From alert to action without leaving the floor view.
Rules of engagement on a live call
Teams that document these rules see fewer escalations because reps stop waiting for rescue.
Default, see the call before acting.
A nudge, not a takeover.
When the moment can't wait for a whisper.
Last resort, protects the customer relationship.
Mobile supervisor experience
Supervise from a phone while walking the floor. Live queue view and one-tap whisper on a mobile-optimised layout. Urgent alerts arrive via push so they don't wait for a desk return.
Questions we hear on the first call
Yes, every monitor, whisper, barge, and takeover is audit-logged with timestamp, supervisor ID, and call ID.
Coach from wherever you are, no desk required.
14-day free trial · No credit card · Live in minutes