For the brand that doesn' want to lose the sale.
Retail customers bounce from Instagram to the 800 line to WhatsApp to the site chat, all in the same transaction. letsdial keeps that entire conversation on one thread.
One thread, four channels, same shopper.
- 01Order-status SMS, AI-written
Updates ride the same number the brand already uses. Replies thread back to a human.
- 02WhatsApp returns flow
Template library covers exchanges, store credit, and fraud holds, agent picks one.
- 03Web chat on every product page
The pre-purchase question gets answered before the cart bounces.
- 04Nova catches overflow
Before the shopper clicks to a competitor, Nova picks up, qualifies, and hands off.
Conversations, attributed back to the cart.
Recovered carts trace back to the conversation that re-opened them, IG reply, SMS nudge, or web chat.
Returns that turned into exchanges or store credit are tagged at the conversation level for the team.
Every reorder is tied back to the agent or AI nudge that earned it. No more guessing on attribution.
The four weeks revenue actually decides itself.
Surge capacity flips on. Holiday IVR branches go live. Nova catches voicemail overflow.
Seasonal agents ramp with AI coaching. Supervisors watch live queue depth, not exports.
WhatsApp returns pre-staged. ETA-text templates ready. Localised greetings per country.
Returns surge handled in-thread. Exchange-first messaging keeps revenue from leaving.
The exchange ships before the return arrives.
A returns conversation starts on WhatsApp. The agent, seeing the full purchase history, offers a store credit and suggests the item the shopper actually wanted.
One thread. One resolution. One extra order, before the returned item is even in the warehouse.
- Shopper · WhatsApp"Hi, I need to return these jeans. Wrong fit."
- Brand · WhatsApp"Looking at your order, store credit or exchange?"
- Shopper · WhatsApp"Exchange. Same style, size up."
- Brand · SMS"Booked. New pair ships today, return label inbound."
- Brand · Email"Bonus: a piece you actually wanted is back in stock →"
A ten-step runbook ships with the account.
- T-2 weeksProvision surge capacity
Add seats, warm up numbers, rehearse failover. Carriers get the heads-up before traffic does.
- T-1 weekRehearse the peak scripts
Seasonal agents run through the high-volume templates with AI coaching in their ear.
- Day ofFlip on holiday IVR + overflow
After-hours overflow goes to Nova. Live queue depth stays on the supervisor wall.
- T+1 weekExport the campaign debrief
Conversation-attributed revenue. Win/loss reasons. The runbook gets updated for next year.
Questions we hear on the first call.
Yes, per-region greetings, languages, and compliance rules. The same shopper thread carries across markets, and the right localisation kicks in based on the caller's region.
Book a retail walk-through.
See how one shopper thread keeps the conversation, and the sale, across IG, SMS, WhatsApp, and the site.