Compliance · GDPR
Built for the EU’s strictest privacy regime.
How letsdial meets the General Data Protection Regulation, the rights you have as a data subject, the lawful bases for our processing, and the safeguards in place when data crosses a border.
Your rights as a data subject
The eight rights GDPR gives every person in the EU.
Art. 15
Right of access
A copy of the personal data we hold about you.
Art. 16
Right to rectification
Correct inaccurate or incomplete information.
Art. 17
Right to erasure
Request deletion of your personal data.
Art. 18
Right to restriction
Limit how we process your data in specific cases.
Art. 20
Right to portability
Receive your data in a machine-readable format.
Art. 21
Right to object
Object to processing based on our legitimate interest.
Art. 22
Rights re. automated decisions
Not be subject to solely automated decisions with legal effects.
Art. 7
Right to withdraw consent
Withdraw consent at any time, where processing is based on consent.
Lawful basis
Why we’re allowed to process each kind of data.
Data Subject Access Requests
How to exercise any of these rights.
- 01
Submit
Email info@letsdial.com with the right you wish to exercise and proof of identity.
- 02
Verify
We verify your identity to make sure no one is exercising your rights without your consent.
- 03
Action
We act on your request and confirm what we did, or explain why we can’t.
- 04
Timeframe
Within one calendar month, extendable by two months for complex requests.
International transfers
Data crossing borders, with the safeguards that GDPR requires.
EU and UK customer data can be pinned to an EU/UK region at provisioning, call media, recordings, transcripts, and metadata stay inside the chosen region. Where data necessarily crosses a border (for example, when our support team accesses a tenant), we rely on the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum.
Region pinning
Choose EU, UK, or other regions at workspace creation.
Standard Contractual Clauses
EU SCCs incorporated into our Data Processing Addendum.
Sub-processor list
Live registry of every sub-processor that touches personal data.
Transfer impact
Documented Transfer Impact Assessment for non-adequate countries.
Where to escalate
If you’re not satisfied with our response, you have an escalation path.
Data Protection Authority
Lodge a complaint locally
You have the right to lodge a complaint with the Data Protection Authority in the EU member state of your residence, place of work, or where the alleged infringement occurred.
Data Processing Addendum
Sign a DPA with us
Customers acting as controllers in the EU/UK can request our Data Processing Addendum, which incorporates the relevant Standard Contractual Clauses.
Request DPAContact
Privacy team. Same inbox, real reply.
Phone
+1 917-779-01873 Shenton Way, #15-05, Shenton House, 068805 Singapore