Acoachoneverycall,invisibletothecustomer.
Agent Assist listens to every live call and whispers the right answer before the agent has to search , knowledge base, compliance prompts, and objection rebuttals, all invisible to the customer.
14-day free trial · No credit card · Works on every call type
My account was charged twice this month.
What it fires on
Four trigger types, one surface for all of them.Product questions
Customer asks a feature question
Surfaces the exact answer from your knowledge base, specs, pricing, and availability pulled from source. No tab-switching required.
Objection patterns
Price, contract, or competitor pushback
Detects the objection mid-sentence and shows the rebuttal your top closers use, before the agent has to improvise.
Compliance phrases
Recording, HIPAA, or TCPA moments
Prompts the disclosure before it's missed. Logged to the contact record automatically so there's an audit trail without extra effort.
Escalation signals
Frustrated language or raised tone
Alerts the supervisor when the call crosses a threshold, live whisper or silent flag, depending on your workflow config.
Who this helps first.
Agent Assist closes the widest knowledge gaps fastest.
Junior agents in their first 90 days
Gets them to competency faster without needing a senior rep on every call. The AI is their second voice, every time.
Experienced agents on a new product launch
Surfaces new playbook content exactly when it's relevant, not buried in a training doc they'll never find mid-call.
Anyone handling a question they haven't seen before
Knowledge base coverage becomes a real-time safety net instead of a post-call research project.
What Agent Assist reads to get smart.
Four sources, indexed automatically, access-controlled per team, zero manual curation.
Public product docs
Updated todayCrawled on your publish schedule, new content appears in suggestions within hours of publishing.
Internal knowledge base
Synced 2 h agoRespects per-team access rules. Agents only surface content they're authorized to share.
Call transcripts · last 6 months
Daily batchPatterns from top-performing calls feed the rebuttal library without any manual curation.
Approved battlecards
Synced on changeSynced from your playbook folder. Each card is linked to the exact triggers that fire it.
Tuning without a data scientist.
The feedback loop closes itself. No ML team required.
Agents rate every suggestion
Thumbs-up or skip, inline, zero friction mid-call. The signal flows back without breaking the agent's rhythm.
Supervisors see what's landing
A dashboard shows which suggestions get accepted versus skipped, broken down by knowledge base section and trigger type.
Knowledge base gets fixed at source
Weak answers get edited in the doc. No retraining. No ML team. Changes appear in suggestions within hours.
Measuring which suggestions stick.
No guesswork.
A weekly report shows three numbers. Edit the knowledge base based on data, not gut feel.
Adoption
How often agents accept suggestions versus ignore them, per trigger type, per team.
Impact
Outcomes on calls where a suggestion was accepted versus skipped. The delta shows ROI.
Coverage
What share of calls see at least one suggestion fire, and where the knowledge gaps are.
New reps stopped sounding new in their first month. The compliance prompts caught every disclosure moment automatically, our QA team noticed before I even opened the report. Agent Assist made competency look effortless.
Contact Center Operations Manager
Insurance brokerage · 280-seat floor
Questions we hear on the first call
The right answer, at the exact right moment.
Agent Assist runs on every call. No add-on. No separate tab. No missed compliance moment.
14-day free trial · No credit card · Live in minutes