AI Conversation Expert
The AI that reads every call so you don't have to.
Conversation Expert watches every inbound and outbound conversation across every channel, tags themes, surfaces trends, and flags deals where the signal has gone quiet.
Sarah Chen
Acme Corp
04:22
What it surfaces
Four signal categories. One dataset.
Objections
By product and segment
With the exact language customers are using, not paraphrased, verbatim and ranked by volume.
Competitor mentions
How reps responded
What landed vs. what didn't, scored against outcomes on similar calls from the past quarter.
Deals at risk
Before the deal goes cold
Drop-off in call frequency or tone shift, the system flags it before the opportunity closes lost.
Coaching gaps
Per manager, per rep
Patterns that matter most to outcomes, not generic scripts, specific gaps tied to real results.
How topics get clustered
Raw phrases, 340 calls this week
"price is too high compared to competitor X"
"we need to justify the cost to finance"
"competitor Y is quoting 20% less"
"budget got cut, can we renegotiate?"
+ 31 similar
Clustered as
Pricing vs. competitor objection
, +18% week-over-week · 35 calls affected
No taxonomy to write. The model clusters similar phrases, labels the cluster in plain English, and tracks growth week-over-week.
Product marketing
Real objections, verbatim
Sales ops
Real pipeline risks, ranked
CX
Real support themes, trending
Deal-risk signals
Three patterns that flag a deal at risk
Signal 1
Rep stops mentioning the deal
Conversation frequency drops off, the deal quietly falls out of the rep's rotation before it officially stalls.
Engagement pattern changes, the champion who was curious and active has gone quiet for too long.
Signal 2
Buyer stops asking questions
Signal 3
Sentiment on a champion dips
Tone on calls with a specific contact drops below their baseline, a relationship is cooling before you notice.
Monday stand-up
Four roles. One dataset. No separate reports.
Sales managers
Pick three deals to review, ranked by conversation signal strength and days of silence.
RevOps
Pull the weekly forecast lens, which deals lost activity vs. gained momentum this week.
Product
Read the top three new objections, verbatim, ranked by volume, with rep response patterns.
CX
Find the top three CSAT drivers, and the reps who are hitting them consistently.
System specs
FAQ
Questions we hear on the first call
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