Unified Support Inbox for Seamless Customer Care
Transform customer support with our integrated inbox. Simplify workflows, amplify collaboration, and deliver personalized care that drives loyalty.
Why Support Teams Rely on Our Solution?
Collaborative
Manage texts, calls, and voicemails all in one place with a shared inbox that helps your team stay coordinated.
Customizable
Adapt your phone system to your team’s needs with smart automation and flexible options.
Easy to Manage
Assign phone numbers, monitor your team’s activity, and connect everything to your CRM for better organization.
How to Deliver Exceptional Support?
Exceptional support starts with active listening and a genuine understanding of your customers’ needs. By providing timely, thoughtful responses and using the right tools to streamline communication, you ensure that every customer interaction feels personal and valued.
Everything Your Support Team Needs
Shared Support Number
Handle all incoming calls from one number, keeping things organized and easy to manage.
US-Based Numbers
Perfect for teams that operate internationally and need reliable numbers.
Custom Ring Order
Set up calls to ring in a specific order or distribute them evenly across your team.
AI Call Transcripts and Summaries
Keep track of every detail with automatic transcriptions and summaries of your calls.
IVR (Interactive Voice Response)
Help callers quickly connect with the right person or department.
Call Recordings and Reports
Review team performance with call recordings and detailed reports that give you a clear view of activity.
Work Together Effortlessly?
Shared Inbox
View all customer interactions in one place, allowing your team to collaborate and respond together.
Internal Notes
Discuss issues and solutions internally with private notes before replying to customers.
Call Transfer with Context
Hand off calls smoothly with full context, ensuring the next person has all the details they need.
Personalize Your Workspace
Saved Replies
Speed up responses by saving frequently used replies, which can be customized before sending.
Advanced Call Routing
Decide how calls should be handled and ensure they get to the right person, reducing the chance of missed calls.
Custom Tags
Organize customer inquiries and sales leads with tags that help you manage conversations at scale.
Phone Menus
Set up a menu system for callers to self-serve and reach the right person or department.
Keep Everything Running Smoothly
Team Management
Onboard new team members easily and update permissions when needed to keep things under control.
Call Recordings and Feedback
Listen to call recordings and leave feedback to help your team improve customer interactions.
Detailed Analytics
Track team performance and activity over time to understand what’s working and where there’s room for improvement.
Seamless CRM Integration
Connect with your favorite tools to sync contacts, track conversations, and analyze customer interactions all in one place.
What Our Customers Says?
Emily Chen
Switching to this platform has revolutionized our customer support! The shared inbox and AI call transcripts have reduced our response time by 50%. Our customers love the personalized attention they receive.
Rahul Patel
We were struggling to manage our international customer base, but this platform's US-based numbers and customizable automation have made all the difference. Our customer satisfaction ratings have never been higher!
David Lee
As a startup, we needed a solution that would scale with us. This platform's collaborative features and seamless CRM integration have allowed us to provide exceptional support without breaking the bank.
Sophia Rodriguez
The advanced call routing and custom tags have streamlined our support process, allowing our team to focus on resolving complex issues. Our customers appreciate the timely and thoughtful responses.
Deliver Great Customer Support
Thousands of teams are already using this platform to respond faster and build lasting relationships with their customers.
FAQs
Our Unified Support Inbox is an integrated platform that streamlines customer support by combining texts, calls, and voicemails into one intuitive inbox, enabling seamless collaboration and efficient issue resolution.
Our shared inbox allows teams to collaborate, respond, and resolve issues efficiently, ensuring timely and personalized customer care. Automated features like AI call transcripts and custom tags further enhance productivity.
Yes! Our platform offers smart automation, flexible options, and seamless CRM integration to adapt to your team’s unique requirements.
Our platform supports various industries, including sales, business operations, startups, small businesses, recruiting, and professional services.
Absolutely! Our platform grows with your team, offering easy onboarding, customizable permissions, and detailed analytics to track performance.
Our dedicated support team provides 24/7 assistance through phone, email, and in-app support. We also offer extensive resources, including tutorials, webinars, and a knowledge base.
