What are CC Routes?
Letsdial CC Routes Services
CC Route is a technology that Letsdial offers to its clients to allow them to seamlessly pass on their customer calls to the best available call center agent. It is done by Letsdial’s intelligent routing system, which looks at factors such as agents’ skills, performance, and location to determine the best agent for a particular call.
Dedicated Routing
- Letsdial has a different plan for call center traffic. It takes calls with a low ACD or high CPS rate. Furthermore, we do not combine call-center and ordinary CLI traffic.
Adaptability
- Minimum monthly call center traffic commitments are not required. There are no fines or charges for low ACD, low traffic volumes, or contract termination.
Large Capacity
- Our well-designed infrastructure can handle large volumes of CC traffic. We understand the nuances of call-center operations and will collaborate with customers to choose the best path for them.
Advantages Of CC Routes
- CC Route provides a direct connection between the call center and the customer, improving customer satisfaction.
- CC Route can help to reduce the number of dropped calls, increasing efficiency and productivity.
- CC Route can help to save money by reducing the need for long-distance charges.
- As a result, CC Routes is an essential tool for any call center that wants to improve its operation.
Usage of CC Routes
CC Routes For Business
Letsdial is a cloud-based call center solution that offers businesses a variety of CC routes to choose from. The Letsdial CC Route feature includes many features businesses can use to manage their inbound and outbound calling. In addition, CC Route is designed to help businesses improve customer service and sales processes.
The software is available in both annual and monthly subscription plans. CC Route is also compatible with some third-party CRM applications. Letsdial’s CC Route are an essential tool for any business that wants to improve its call center operations.
