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CC Routes

What are CC Routes?

CC Routes is a cloud-based call center software that provides users with a comprehensive suite of tools for managing inbound and outbound calls. CC Route offers a variety of features, including call routing, call recording, caller ID, voicemail, and more.

Letsdial CC Routes Services

CC Route is a technology that Letsdial offers to its clients to allow them to seamlessly pass on their customer calls to the best available call center agent. It is done by Letsdial’s intelligent routing system, which looks at factors such as agents’ skills, performance, and location to determine the best agent for a particular call. 

Dedicated Routing

Adaptability

Large Capacity

CC Routes Services
Advantages Of CC Routes

Advantages Of CC Routes

Usage of CC Routes

CC Route is a software program that assists call center administrators in routing and tracking client calls. The program provides a web-based user interface that enables executives to see real-time contact center performance statistics, detect obstacles, and choose how to route calls more effectively.

CC Routes also provides call log summaries and performance dashboards, which make it easier for managers to monitor call center performance over time.

Furthermore, CC Routes interacts with a number of CRM programs, allowing managers to monitor consumer data alongside contact center performance metrics.

Usage of CC Routes
CC Routes For Business

CC Routes For Business

Letsdial is a cloud-based call center solution that offers businesses a variety of CC routes to choose from. The Letsdial CC Route feature includes many features businesses can use to manage their inbound and outbound calling. In addition, CC Route is designed to help businesses improve customer service and sales processes.

The software is available in both annual and monthly subscription plans. CC Route is also compatible with some third-party CRM applications. Letsdial’s CC Route are an essential tool for any business that wants to improve its call center operations.

FAQ

How do CC Routes work?

CC Routes (Call Center Routes) direct incoming calls to the most appropriate agents or departments based on preset criteria like language, location, or issue type. Automated Interactive Voice Response (IVR) systems help route callers effectively. This ensures efficient call distribution, minimizes wait times, and enhances overall customer experience.

What are CC Traffics?

“CC Traffics” typically refers to Call Center Traffics, which are the volume of incoming and outgoing calls handled by a call center. This term is commonly used in the telecommunications industry to quantify the flow of calls between customers and call center agents.

What are Non CLI routes?

Non CLI (Non Caller Line Identification) routes refer to telecom routes where the originating caller’s phone number is masked or manipulated, displaying a different or generic number to the recipient. Often used for cost-saving, these routes can lead to unreliable caller information and potential issues with call quality and security.

What are CLI Routes?

CLI Routes (Caller Line Identification Routes) are a telecommunications term referring to the practice of transmitting the caller’s phone number or identity to the recipient’s phone when making a call. This information is displayed on the recipient’s caller ID, allowing them to see who is calling before answering.

What are Non VoIP Routes?

Non-VoIP routes are communication pathways used for transmitting voice calls that do not rely on Voice over Internet Protocol (VoIP) technology. Unlike VoIP, which utilizes the internet to carry voice calls, non-VoIP routes use traditional telephony infrastructure, such as PSTN lines or other circuit-switched networks.