Contact center software that scales past 100 seats.
The same platform, plus everything that makes IT, security, and procurement sign off. SSO, SAML, granular roles, dedicated routing, a named CSM, and a contract that fits the process.
user@corp.com authenticated via Okta IdP
verified ✓Supervisor role · billing module · access request
permitted ✓1,204 users provisioned · 3 removed this sync
complete ✓Recording disclosure auto-logged · call-4892
logged ✓Q3 compliance report exported · infosec@corp.com
delivered ✓What ships with enterprise
Everything in the platform,
plus enterprise requirements.
SSO via Okta, Azure AD, Google
Single sign-on through any SAML 2.0 compliant IdP, no custom integration needed.
SAML 2.0 + SCIM provisioning
Users provisioned and deprovisioned automatically, no manual offboarding gaps.
RBAC + audit log export
Role-based access control with a tamper-evident log exportable to your SIEM.
Dedicated routing clusters
Your own cluster with pinned regions, no shared infrastructure with other tenants.
Named customer success manager
One person who knows your floor, your contracts, and your escalation path.
Compliance for regulated industries
HIPAA, PCI, and FedRAMP-aligned deployments available under dedicated contracts.
The first conversation
Five things on the scoping call.
A quote the next day.
No slides, no demo theater, no pre-sales cycle that takes three months. We cover what we need to scope correctly, and deliver a written quote within one business day.
Deployment models
Start public.
Move when ready.
Most enterprises begin on the public tier and migrate to dedicated once the rollout completes, or choose dedicated from day one when procurement requires it.
Fastest to start. Shared infrastructure, dedicated namespaces. Most teams begin here and never need to move.
Your own cluster, no shared infrastructure with other tenants. Required by many enterprise infosec policies.
Cloud core with carrier breakout in your own data center. For teams with existing trunk investment to preserve.
Data residency requirements met, EU, APAC, and more. Available on dedicated tier with pinned compliance boundaries.
Multi-brand
Multiple brands.
One account.
BPOs and holding companies run multiple client brands in a single letsdial org, isolated by brand, billed separately, managed from one login.
Uptime & SLA
In writing. Not in a slide.
Four-nines uptime
Financial credits for any exceedance, written into the contract, not a slide.
4-hour breach notification
Committed response time for any severity-1 incident, any day of the week.
Public status page
Historical uptime visible to anyone. No black box, no curated incidents.
Annual third-party audits
SOC 2 Type II reports available under NDA on Enterprise tier.
IT signed off in two weeks. That never happens. The SAML configuration took less than an afternoon and the audit log connected straight to our SIEM. Procurement got the contract language they needed without going back three times.
FAQ
Questions we hear on the first call
Yes, FedRAMP-aligned deployments are available on Enterprise under a dedicated contract. Confirm your specific requirements during the scoping call.
Most teams complete Okta or Azure AD integration in under a day. We provide configuration guides and a dedicated engineer on Enterprise tier.
Yes. BPOs and holding companies isolate brands with scoped users, separate IVR flows, brand-specific caller IDs, and per-brand billing exports.
Four-nines SLA with financial credits for exceedances, written into the contract. A public status page shows historical uptime without curation.
We provide standard MSA terms, security questionnaire responses, and a SOC 2 Type II report under NDA. Most procurement processes complete in three to four weeks.
Explore next on letsdial
Procurement-cleared. Audit-ready. Day one.
Dedicated routing, pinned regions, SSO/SAML/RBAC, named CSM.
14-day free trial · No credit card · Live in minutes