Your PBX. Your front desk. On the same platform.
The PBX handles directory, extensions, and routing. The letsdial AI receptionist handles every ring before it reaches your team, in parallel, 24/7, without hold music. One account runs both.
Picks up · qualifies · routes
Sales
Ext 101
Support
Ext 102
RoutingBilling
Ext 103
One dial plan · live in seconds
Routing logic that anyone on the team can edit.
No tickets. No PBX admin. No Friday-night change windows.
Drag-and-drop dial plans
Directory, dial plans, and hunt groups on a visual canvas. Drag a node, click save, it's live, no PBX admin required.
Skills-based queues
Route by skill, tier, or language. Overflow to the AI receptionist after hours so no call ever lands in voicemail limbo.
Extension calling & paging
Extension-to-extension calling, intercom, paging, and call park, same as an on-prem PBX, none of the hardware.
Multi-site directory
Four offices behave like one. Dial any extension anywhere. One directory, one dial plan, one bill.
The AI receptionist handles every ring. In parallel. Around the clock.
It qualifies callers on your script, books appointments, warm-transfers when needed, and writes the CRM note before the next ring, without anyone on your team lifting the phone.
- Handles inbound in any language
- Books appointments against your real calendar
- Warm-transfers with a full briefing note
- Logs every interaction to your CRM automatically
No ticket. No admin. Changes go live in seconds.
- Email the PBX admin
- Wait up to a week
- Test on a Friday evening
- Roll back on Monday morning
Typical time to change a route: 5, 7 business days
- Open the canvas in any browser
- Drag a node, edit a rule
- Hit save, it's live in seconds
Typical time to change a route: under 10 seconds
No cutover weekend. No phones-down window.
Teams usually run the old system alongside letsdial for a week. When confidence is there, port the number.
- 1
Run in parallel
Point routing at both lines. Old system stays up alongside a temporary letsdial number for one week.
- 2
Port the main number
The AI receptionist is already trained on your script. Port the main line whenever confidence is there.
- 3
Live, no cutover weekend
No phones-down window. No IT overtime. No Monday morning rollback.
What happens when the internet flickers.
No customer hears dead air. No rep hears a reboot. Failover is automatic.
Calls route normally to desk phones and softphones via the cloud PBX.
Detected in under 10 seconds. Mobile apps and the AI receptionist take over automatically.
Preset forward numbers handle calls until the connection returns.
99.999% uptime SLA , backed by geo-redundant infrastructure across three regions.
Questions we hear on the first call
It handles inbound, qualification, booking, and CRM logging. The PBX handles everything else, extensions, transfers, hunt groups, paging. They work together on the same account; the AI receptionist is one destination in your dial plan.
If the office link drops, calls reroute to mobile apps in under ten seconds. If the whole site is offline, preset forward numbers take over until the link returns. No customer hears dead air.
Most teams are live within a week. You run letsdial in parallel with the existing PBX, port the main number when confidence is there, and decommission the old hardware on your own schedule.
See the dial plan editor and the AI receptionist live in the same demo.
15 minutes. We screen-share the canvas, set a rule live, and show you what it says to the first call.
14-day free trial · No credit card · Live in minutes