Live Call Monitoring Platform
Elevate your quality assurance with Letsdial’s powerful tools that let you listen to live calls, provide discreet coaching, and ensure a world-class customer experience. Move from reactive scoring to proactive coaching that boosts agent performance and reduces errors in real-time.
What risks are hiding in your unmonitored agent calls?
Without real-time insight, you’re missing critical opportunities to improve agent performance, save at-risk deals, and ensure brand consistency. Inconsistent service and missed coaching moments can lead to frustrated customers, stalled growth, and a diminished customer experience. Letsdial gives you the visibility you need to turn every call into a masterpiece, enhancing customer satisfaction at every step.
Complete Toolkit
Your Complete Toolkit for Real-Time Call Observation
Transform your call center operations with our comprehensive suite of monitoring & coaching tools.
Live Call Listening
Monitor live calls discreetly to evaluate agent performance.
Call Whispering
Coach agents privately during calls without the customer hearing.
Call Barge-In
Instantly join calls to support agents or handle complex issues.
Live Dashboard
View all active team calls in one centralized dashboard.
Transform Your Team's Performance from Day One
Go beyond simple call recording and start shaping outcomes as they happen. Empower your managers to become co-pilots for your agents, guiding them to success.
Elevate QA scores
Reduce agent ramp-up
Increase sales
Ensure compliance
Built for Excellence
Built for Teams That Prioritize Excellence
Whether you’re in sales, support, or quality assurance, our platform adapts to your unique needs.
Sales Teams
Sales Teams Equip managers to jump in and save deals or provide key talking points.
Support Centers
Ensure consistent, high-quality service and rapid issue resolution.
Quality Assurance
Move from reactive scoring to proactive, in-the-moment coaching.
Training & Onboarding
Accelerate new hire learning with live, practical examples and support.
Let AI Pinpoint Your Most Important Conversations
Our system doesn’t just let you listen; it helps you know where to focus. Letsdial’s integrated AI analyzes sentiment and keywords to flag calls that may require a manager’s attention, so you can proactively monitor high-stakes interactions without having to listen to every single call.
- Real-time Sentiment Analysis
- Smart Keyword Detection
- Intelligent Recommendations
Seamlessly Integrate with Your Existing Workflow
AI-Powered Live Call Monitoring to Pinpoint Critical Conversations
Go beyond simple listening with Letsdial. Our AI pinpoints crucial calls from sentiment or buying signals for effective, in-the-moment coaching.
FAQs
Frequently Asked Questions
What is the main difference between call listening and call whispering?
Call listening is completely silent monitoring. Call whispering allows a manager to speak directly to the agent during a live call without the customer hearing, offering real-time coaching.
Will my agents know when they are being monitored?
This can be configured based on your company’s policy. We provide options for both transparent and discreet monitoring to fit your quality assurance and training programs.
How does your pricing work for live call monitoring?
Live Call Monitoring is a core feature included in our Pro and Enterprise plans. There are no extra per-minute fees for monitoring calls within your team.
Can I use this feature on calls made from any device?
Yes, our monitoring capabilities work seamlessly across calls made from our desktop softphone, mobile app, or any connected VoIP hardware.
Why should we choose Letsdial for our call monitoring needs?
Letsdial was built for clarity and impact. We combine robust, easy-to-use monitoring tools with powerful AI and seamless CRM integration, all supported by our dedicated customer success team.
